DELAYED ORDER

Common reasons for delays.

Delays may occur if parcel services receive a large volume of orders (for example, during holidays) or if they experience technical issues.

What happens next?

You can track the package, and we will keep you informed if anything changes. Delivery can take up to 25 working days.

How we protect our customers.

The order may be marked as lost 25 working days after shipment. If we confirm that it has been lost, we will resend the order or refund the full amount.

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