Returns Policy

Turbohoof Solutions is dedicated to ensuring your total satisfaction – with both the products and the service we offer.

Any item purchased from Turbohoof Solutions has a 14-day grace period from the moment of delivery. During this period, you can examine the product at your leisure. If you are not satisfied, then you are entitled to cancel your purchase and return the goods to us, unused and in the original packaging, within this 14-day period.

 If you wish to cancel, please notify us via email ( info@turbohoof-solutions.nl) and state the reason for returning the goods.

Turbohoof Solutions does not accept any returns without prior email notification.

 

Return Address:

Turbohoof Solutions

Oude Veer 22 ​

3353 GS Papendrecht 

The Netherlands

 

All refunds will be processed as soon as possible on receipt of the goods, and at the latest within 14 days of the agreement to refund.

Please note that refunds are made by the same method of payment that you used to pay us.

Please ensure the returned goods are adequately packaged to prevent damage in transit. When returning an item to us, the return postage will be at your expense. Please ensure sufficient postage, Turbohoof solutions will charge €10.00 on packages that carry a ‘postage due’ notice on receipt at our address.

 

Terms and Conditions

 

  1. All goods returned for refund must be undamaged, unused and complete.

  2. Goods must be returned in suitable packaging. Do not put tape, stickers or any writing on the original packaging

  3. For a full refund, the goods must be returned in the original packaging. Any of the following points will lead to deductions from the refundable amount:

  • Damaged goods or packaging

  • Tape and/or stickers on the original packaging

  • Writing on the original packaging

  • Torn or missing foil wrapping

  • Dirty goods or packaging

 

4. As you are responsible for the goods until they are received by us, we recommend that all returns are registered and insured when sent as we are  unable to compensate for lost or damaged parcels.

 

 

 

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